Understanding Spirit Airlines
Spirit Airlines is an ultra-low-cost carrier known for providing budget-friendly airfare to destinations across the Americas and the Caribbean. Since its inception in 1983, the airline has expanded rapidly, becoming a major player in the low-cost airline industry. Spirit's mission is to make air travel accessible to all, offering low base fares and a la carte pricing for additional services.
Customer Satisfaction
According to the Department of Transportation's Aviation Consumer Protection Dashboard, Spirit Airlines received an average customer satisfaction rating of 64% in 2021. This is lower than the industry average of 75% for all U.S. airlines. However, it's important to note that customer satisfaction ratings can vary significantly based on factors such as flight delays, cancellations, and customer service interactions.
Complaints
The Department of Transportation also reports that Spirit Airlines had a complaint rate of 15.6 per 100,000 passengers in 2021. This is higher than the industry average of 11.8 per 100,000 passengers. The most common complaints include:
Positive Feedback
Despite the negative reviews, Spirit Airlines also receives positive feedback from some customers. Many passengers appreciate the opportunity to save money on airfare, and they are willing to make trade-offs for additional services. Spirit's commitment to on-time performance is also noted by some customers.
Factors Affecting Reviews
It's important to recognize that Spirit Airlines' reviews can be influenced by a variety of factors, including:
Plan Ahead
Pack Light
Choose Your Amenities
Be Flexible
Not Reading the Terms and Conditions
Not Purchasing Add-Ons in Advance
Ignoring the Baggage Weight Limit
Not Arriving at the Airport Early
Step-by-Step Approach to Booking a Spirit Airlines Flight
Q: Why does Spirit Airlines have negative reviews?
A: Spirit Airlines receives negative reviews primarily due to flight delays, baggage fees, and poor customer service.
Q: What can I do to improve my Spirit Airlines experience?
A: Plan ahead, pack light, choose your amenities, and be flexible.
Q: How can I book a Spirit Airlines flight?
A: You can book a Spirit Airlines flight online, through the mobile app, or by calling the airline's reservations line.
Q: What are Spirit Airlines' baggage fees?
A: Spirit Airlines charges a fee of $39 for the first checked bag and $59 for the second checked bag.
Q: Does Spirit Airlines offer free seat assignments?
A: No, Spirit Airlines does not offer free seat assignments. You can purchase a preferred seat assignment for an additional fee.
Q: What is Spirit Airlines' customer service phone number?
A: The Spirit Airlines customer service phone number is 1-855-728-3555.
Spirit Airlines is a budget-friendly airline that offers low base fares and a la carte pricing for additional services. While the airline has received negative reviews for flight delays, baggage fees, and poor customer service, it's important to note that customer experiences can vary significantly. By planning ahead, packing light, choosing your amenities, and being flexible, you can increase your chances of having a positive Spirit Airlines experience.
Table 1: Spirit Airlines Customer Satisfaction Ratings
Year | Customer Satisfaction Rating |
---|---|
2021 | 64% |
2020 | 63% |
2019 | 65% |
Table 2: Spirit Airlines Complaint Rates
Year | Complaint Rate per 100,000 Passengers |
---|---|
2021 | 15.6 |
2020 | 14.2 |
2019 | 12.6 |
Table 3: Spirit Airlines Baggage Fees
Baggage Type | Fee |
---|---|
First Checked Bag | $39 |
Second Checked Bag | $59 |
Carry-On Bag | Free (must meet size and weight requirements) |
2024-08-01 02:38:21 UTC
2024-08-08 02:55:35 UTC
2024-08-07 02:55:36 UTC
2024-08-25 14:01:07 UTC
2024-08-25 14:01:51 UTC
2024-08-15 08:10:25 UTC
2024-08-12 08:10:05 UTC
2024-08-13 08:10:18 UTC
2024-08-01 02:37:48 UTC
2024-08-05 03:39:51 UTC
2024-09-08 05:09:45 UTC
2024-09-08 05:10:02 UTC
2024-09-28 12:35:12 UTC
2024-09-05 12:37:43 UTC
2024-09-05 12:38:06 UTC
2024-09-23 04:00:17 UTC
2024-09-23 19:32:37 UTC
2024-10-11 14:34:09 UTC
2024-10-19 01:33:05 UTC
2024-10-19 01:33:04 UTC
2024-10-19 01:33:04 UTC
2024-10-19 01:33:01 UTC
2024-10-19 01:33:00 UTC
2024-10-19 01:32:58 UTC
2024-10-19 01:32:58 UTC