Citizens Bank of Jackson: A Pillar of Community Banking in Eastern Kentucky
Introduction
Citizens Bank of Jackson has been a trusted financial institution in the Jackson, Kentucky, area for over a century. With its commitment to customer service, community involvement, and financial stability, Citizens Bank has played a vital role in the growth and prosperity of the region.
History and Growth
Citizens Bank was founded in 1923 as the Jackson Building & Loan Association. It began with just a few hundred dollars in assets and a handful of members. Over the years, the bank has grown steadily, expanding its reach throughout Breathitt County and the surrounding areas.
In 1994, the bank changed its name to Citizens Bank of Jackson to reflect its growing role in the community. Today, Citizens Bank operates six branches in Jackson, Lost Creek, Nippa, and Stanton, serving over 25,000 customers.
Community Involvement
Citizens Bank of Jackson is deeply involved in the local community. The bank supports numerous non-profit organizations and community events, including the American Red Cross, United Way, and the Jackson Chamber of Commerce.
The bank's employees also volunteer their time to various community organizations, such as the Boy Scouts, Girl Scouts, and the Jackson-Breathitt County Senior Citizens Council.
Financial Services
Citizens Bank offers a wide range of financial services, including:
- Checking and savings accounts
- Loans (personal, auto, home)
- Business loans
- Investment services
- Online and mobile banking
The bank's focus on customer service has earned it a loyal customer base. Citizens Bank has been recognized for its exceptional service by several independent organizations, including J.D. Power and Associates and Banking My Way.
Financial Health
Citizens Bank of Jackson is a well-capitalized and financially sound institution. The bank consistently earns high ratings from independent rating agencies, such as BauerFinancial and Veribanc.
As of December 31, 2022, Citizens Bank had:
- Total assets: $525 million
- Total deposits: $422 million
- Total loans: $375 million
- Net income: $7.5 million
- Tier 1 capital: 13.5%
Why Choose Citizens Bank of Jackson?
There are many reasons to choose Citizens Bank of Jackson as your financial institution. Here are just a few:
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Local ownership and decision-making: Citizens Bank is owned and operated by local residents who are invested in the community.
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Exceptional customer service: The bank's friendly and knowledgeable staff is dedicated to providing outstanding service.
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Financial stability: Citizens Bank is a well-capitalized and financially sound institution that you can trust.
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Community involvement: The bank actively supports the local community through charitable donations and volunteerism.
Three Stories and What We Learn
Story 1:
Mary: A young mother from Jackson was struggling to make ends meet. She had a low-paying job and was facing mounting bills. Mary reached out to Citizens Bank for help. The bank worked with her to develop a budget and find a loan that met her needs. Mary was able to get her finances back on track and provide a better life for her family.
What we learn: Citizens Bank is there for its customers when they need it most. The bank provides personalized solutions to help people achieve their financial goals.
Story 2:
John: A local business owner needed a loan to expand his operations. He approached several banks, but they turned him down because he didn't have enough collateral. John then went to Citizens Bank. The bank understood the potential of John's business and provided him with a loan that allowed him to expand. John's business has since thrived, creating new jobs and contributing to the local economy.
What we learn: Citizens Bank is committed to supporting local businesses. The bank provides flexible financing options to help businesses grow and succeed.
Story 3:
David: A retired couple from Nippa was looking for a safe place to invest their savings. They met with a financial advisor at Citizens Bank who helped them create a diversified portfolio that met their risk tolerance and financial goals. David and his wife are now enjoying a secure retirement, thanks to the advice they received from Citizens Bank.
What we learn: Citizens Bank provides investment services to help customers achieve their financial goals. The bank's financial advisors are experienced and knowledgeable, and they can help you make informed investment decisions.
How to Become a Customer
To become a customer of Citizens Bank of Jackson, simply visit any of the bank's six branches or go online to www.citizensbankofjackson.com. You can also call the bank at (606) 666-2171.
Step-by-Step Approach to Banking with Citizens Bank
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Open an account: Visit a branch or go online to open a checking or savings account.
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Set up direct deposit: Have your employer or government benefits deposited directly into your Citizens Bank account.
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Use online and mobile banking: Sign up for online and mobile banking to access your accounts anytime, anywhere.
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Apply for a loan: If you need a loan, submit an application online or at a branch.
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Invest for the future: Meet with a financial advisor to create a diversified investment portfolio that meets your financial goals.
FAQs
1. Is Citizens Bank of Jackson a member of the FDIC?
Yes, Citizens Bank of Jackson is a member of the FDIC, which means that your deposits are insured up to $250,000.
2. What are the bank's hours of operation?
The bank's lobbies are open Monday-Friday from 9:00 AM to 5:00 PM. The drive-thru is open Monday-Friday from 8:30 AM to 6:00 PM and Saturday from 9:00 AM to 12:00 PM.
3. How do I contact customer service?
You can contact customer service by phone at (606) 666-2171 or by email at [email protected].
4. What is the bank's routing number?
Citizens Bank of Jackson's routing number is 083902440.
5. What are the bank's fees?
Citizens Bank offers a variety of accounts and services with varying fees. Please visit the bank's website or contact customer service for more information.
6. Can I use my Citizens Bank debit card anywhere?
Your Citizens Bank debit card is accepted at all merchants that accept Visa.
