New Balance Return Policy: A Comprehensive Guide

Introduction

New Balance, a renowned athletic footwear and apparel brand, stands firmly behind its products and customer satisfaction. Their comprehensive return policy ensures a hassle-free shopping experience, allowing customers to return most items within 90 days of purchase. This article delves into the nuances of New Balance's return policy, providing a thorough understanding of the process, timelines, and exceptions.

Return Timeframe

Customers have a generous 90-day window from the date of purchase to return items to New Balance. This ample timeframe provides ample opportunity to evaluate the product's fit, comfort, and performance before making a final decision.

Eligible Items

The vast majority of New Balance products are eligible for return, including footwear, apparel, and accessories. However, some exceptions apply, such as customized, personalized, or clearance items.

Return Methods

New Balance offers multiple return options for customer convenience:

1. In-Store: Customers can visit any New Balance retail store to initiate a return. The store staff will process the return and provide a refund or exchange.

2. Online: Returns can be initiated through New Balance's website. Print a prepaid return label and affix it to the package containing the returned item. Drop off the package at a designated UPS location.

Conditions for Return

To qualify for a return, items must meet the following conditions:

• Returned within 90 days of purchase
• In original, unworn, and unaltered condition
• With original tags and packaging
• Accompanied by proof of purchase (receipt or order confirmation)

Refund or Exchange

Upon receiving and inspecting the returned item, New Balance will process the refund or exchange as requested by the customer. Refunds are typically issued to the original payment method within 14 business days. Exchanges will be shipped out within 7-10 business days.

Exceptions

Certain items are not eligible for return, including:

• Clearance items
• Customized or personalized items
• Gift cards
• Final sale items
• Items purchased from unauthorized retailers

Tips for Returning Items

To ensure a smooth return process, consider the following tips:

• Keep the original packaging and tags.
• Include a copy of your receipt or order confirmation.
• Return the item in its original, unworn condition.
• If returning items online, use the prepaid return label provided.
• Track your return shipment to monitor its status.

FAQs

Q: How long do I have to return an item to New Balance?
A: Customers have 90 days from the date of purchase to return items.

Q: Can I return items purchased online at a retail store?
A: Yes, customers can return online purchases at any New Balance retail store.

Q: What if I don't have a receipt?
A: New Balance may be able to process a return without a receipt, but additional verification may be required.

Q: What if the item I purchased is defective?
A: New Balance offers a one-year warranty on its products against manufacturer defects. Contact customer service for assistance if you believe your item is defective.

Call to Action

New Balance's customer-centric return policy empowers shoppers with confidence and peace of mind. Whether you're looking to return an item for a refund or exchange, the process is designed to be seamless and convenient.

Additional Information

• New Balance Return Policy: https://www.newbalance.com/help/returns-exchanges
• Customer Service Contact: 1-800-598-4784
• Return Address: New Balance, Returns Department, One New Balance Way, Boston, MA 02134

Tables

Table 1: Eligible Return Methods

Table 2: Return Conditions

Table 3: Return Exceptions