Metric | Source |
---|---|
Personalized emails can increase conversion rates by 18%. | HubSpot |
Targeted product recommendations can boost sales by 35%. | McKinsey & Company |
Metric | Source |
---|---|
Customers are 86% more likely to do business with a company that provides excellent customer service. | American Express |
Companies that invest in customer service see a 25% increase in their customer retention rate. | Harvard Business Review |
Metric | Source |
---|---|
90% of consumers are more likely to make a purchase from a company that offers a loyalty program. | Loyalty360 |
Companies that use customer loyalty programs see a 20% increase in repeat purchases. | Forrester |
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